Analysis of knowledge management within five key areas. The inclusion of knowledge management within the recently released iso 9001. This paper proposes a knowledge management audit model to assist organisations to obtain an accurate picture of their knowledge based assets and the strategies used to manage that knowledge across the organisations. Ajis special edition knowledge management december 2001 knowledge management audit a methodology and case study thomas w. These audit checklists and questionnaires are all provided in downloadable versions so they can be repurposed for use in your organization. Knowledge management initiatives and programmes fail dismally. Analysis of knowledge management within five key areas 3 issue 6 october 2011 4 and 5 present a discussion, some concluding remarks and suggestions for universities regarding the implementation of km. As your knowledge and information continues to grow, so does the importance of developing a knowledge sharing strategy. It is important to maintain a balance between people, process. In 2007, it formulated a strategic framework to improve the organizational culture, management system, business processes, information. Knowledge management opens the doors to a new era of collaboration and sharing. The online, questionnairebased survey of perceptions conducted as a first exercise.
Knowledge audit in structured and unstructured business. In the earlier days of km around the millennium where knowledge was still treated as a transferable good, the image of stocktaking of knowledge assets dominated the picture. Furthermore, the socalled high level structure will be revised in order to promote the uniformity in the various management systems. The complete guide to knowledge management managers, in all hierarchical levels, will find this book a very practical guide of knowledge management km. Knowledge management survey template sample survey. This book, knowledge management for the public sector was finalized by a team of leading knowledge management consultants, practitioners, and government experts from japan, republic of korea rok, malaysia, the philippines, singapore, thailand, and the u. The idea works for local government improvement and uses knowledge management km and other tools to challenge existing practice and to develop new knowledge and effective practices.
A knowledge audit is an incredibly valuable exercise for a number of reasons. Knowledge audit and its link to knowledge strategy and knowledge. Management implementation and the first step toward it auditing knowledge. It can reveal the organizations knowledge management needs, strengths, weaknesses, opportunities, threats and risks. This report looks into the knowledge management audit carried out monsanto. Short versions in the form of a vademecum are available in english, german, french, and spanish. Knowledge management helps people share, innovate, reuse, collaborate, and learn through people, process, and technology components. Indeed, in the overall objectives of the conduct of an audit, the managing of knowledge and expertise becomes crucially.
The knowledge audit methodology used for sbp aims to identify and capture procedural knowledge, while the one for ubp aims to facilitate the sharing of. No matter how broad or deep you want to go or take your team, isaca has the structured, proven and flexible training options to take you from any level to new heights and destinations in it audit, risk management, control, information security, cybersecurity, it governance and beyond. The key objectives of knowledge management the vision lab. However a knowledge audit works a little differently, its more of a qualitative evaluation. Pdf knowledge management audit a methodology and case study. The first step as you begin to execute your strategy is to take inventory of how knowledge is used and stored. Among these tools, knowledge management stands out and, as an integral element of it, its audit. It assesses your current performance against worldclass practice and identifies critical areas for applying knowledge management. However, its transfer can be assisted and the growth of experience can be accelerated using knowledge management techniques. At the organizational level this creates a mishmash of processes.
Knowledge management km is a discipline focused on ways that organizations create and use knowledge. It contains case studies from six asian government organizations, from different. Nowadays, with corporate mergers, employee turnover and global expansion, people must work differently. Learn how to effectively facilitate, communicate, and manage knowledge within the internal audit activity, adding value to the organization. Knowledge management audit of a sme in new zealand. Pdf knowledge management audit a methodology and case. Knowledge management audit framework and methodology. Free employee survey template an knowledge management survey template on employee interaction, formal procedures, bottomline impact, and developing expert systems. Despite this recognition many information units are being closed.
Clair and dale stanley noticeable influence on management thinking about knowledge, providing an opportunity for. Largely attributable t o the exclusion of the k audit. Hence its essential in approaching an expertise audit to recognize that the knowledge that is embedded in experience cannot be completely documented or completely transferred. After an overview of the concept, objectives and results of knowledge audit, some. The fraunhofer knowledge management audit is an integral part of the method for business process oriented knowledge management gpowm described in chapter 2. Applying the principles of information resources management irm it identifies owners, users, uses and key attributes of core knowledge assets. Business outlook the bottom line competing interests for limited resources the dreaded roi adaptability, competition and sustainability new customers, new methods tracking audit and performance measurement and other related issues benchmarking and. The knowledge audit provides an evidencebased assessment of where the organisation needs to focus its knowledge management efforts. Knowledge audits brief description a knowledge audit is an effort to understand where an organization stands in terms of knowledge management and its knowledge assets. When you upgrade knowledge management to kingston or later releases, all the existing articles from the earlier version automatically use the standard template of the upgraded version. With reference to learning lessons in adb,2 which guides the knowledge management initiatives of the department, this paper outlines the strategic. Knowledge management implementation plan and km program. Business patterns for knowledge audit implementation ceur.
This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. Pdf knowledge management audit of a sme in new zealand. Knowledge management programs are deliberately designed to create, share, and manage knowledge quickly and efficiently engaging newly hired internal auditors into organizational culture. Km is a learning enabler for most and is often part of an organizations overall strategy. The purpose of this paper is to analyze the detailed content and research framework of a knowledge management audit, from the view of operation flow based on a cognition summary of knowledge management audit proposed by many scholars and organizations, in order to put forward some references for effective implementation of an organization knowledge management project. Knowledge management helps companies turn this human capital into intellectual capital by creating value. Some people view the knowledge audit as being the business needs assessment, cultural assessment, and an examination of what knowledge is needed, available, missing, applied, and contained. An opportunity for the special librarian by susan henczel introduction knowledge is universally recognized as the most important strategic asset that an organisation has. Each department has its own knowledge management process. The purpose of this iso mss standard for knowledge management is to support organizations to develop a management system that effectively promotes and enables valuecreation through knowledge.
It is based on lessons learned from many organizations worldwide, including the unique experience of our knowledge culture in rafael. The first step for many organizations is to create a. The goal of knowledge management is to provide reliable and secure information, as well as. Benefits of knowledge management deloitte us audit. Maintaining a knowledge base can give you access to data that may be useful for identifying new product opportunities. A knowledge inventory sometimes called an information audit is a practical way of getting to grips with knowing what you know. Pdf the strategic importance of knowledge in todays organisation has been discussed extensively and research has looked at various issues in. Knowledge relates to all the capital owned by people and staff of a company. A wide variety of sample internal audit checklists and audit questionnaires are available on knowledgeleader. Anyone trying to conduct a knowledge audit and implementing knowledge management will find very little published on the actual methodologies. Knowledge management audit a methodology and case study. Knowledge management is essentially about people how they create, share and use knowledge, and so no knowledge management tool will work if it is not applied in a manner that is sensitive to the ways people think and behave.
Furthermore, the deloitte knowledge management offering includes services that are aligned to business objectives and strategy of its clients and in particular can include. Pdf knowledge management audit in a higher educational. The knowledge management assessment is a systematic analysis of your organizations current knowledge management capabilities. The model also serves as a means for assessing how well the identified assets and strategies meet organisational business goals and strategies. This article has been moved here the traditional definition of an audit is to check performance against a standard, as is the case with financial audits. Knowledge has become the most essential asset owed by auditing firms. Knowledge management international conference kmice 2014, 12 15 august 2014, malaysia. Sample internal audit checklists and questionnaires. Knowledge management audit in a higher educational institution. Knowledge management strategy 251 knowledge audit 253 gap analysis 256 the km strategy road map 257 the management of organizational memory 260. The fraunhofer knowledge management audit fkmaudit. Road map forknowledge management that the organisation can adopt to. We dont have specific templates to make sure critical knowledge and key person dependency are properly managed.
This knowledge management toolkit has been created by the sdc knowledge and learning processes division in cooperation with agridea lindau. Timesaving internal audit tools, programs, checklists and valuable publications and cpe training for risk management professionals. For example, if you upgrade knowledge management from jakarta to kingston, all existing articles use the standard template available in the kingston version. Background the idea of capturing, storing and sharing knowledge so as to learn lessons from the past and from elsewhere overcoming the boundaries posed by time and space is far from being a new one. The paper presents results of surveys carried out in some small and medium organizations for determining the knowledge management needs and usage, as well as knowledge audit pilot results. A new extended knowledge audit approach is proposed and some measurement considerations.
One of the critical first steps in the knowledge management area is to conduct a knowledge audit. Building the foundation for the knowledge culture page 3 2008 guy st. The knowledge audit is complemented by the realization of inventories and knowledge maps, the. Knowledge sharing tools and methods toolkit knowledge audits. Knowledge management assessment david skyrme associates.
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